Capital Institute of Hearing
& Balance

Absolutely outstanding! Dr. Lovitt is phenomenally awesome! Most highly recommended!

How important is it to have great, trustworthy healthcare providers, who are very well skilled in their profession and knows how to treat you as a human, while caring for your needs? My first telephone interaction was with a woman who appeared kind, caring and professional. Her name is Vanessa (front line, tone setter, great representation of the business). I was so excited to meet her for the first time in person. She proved to be as great in person as she was over the phone. Dr. Lovitt - Not only is she beautiful in appearance but also in spirit. My first visit, I was a little uneasy about my process. She talked me through the process and made me feel very comfortable. We managed to get a few laughs in AND she gave me snacks!!! (don't go their expecting snacks lol). Each visit afterwards proved to be the same great energy. Her expertise, treatment and recommendations were on point. Overall, you will be in GREAT and capable hands with Dr. Lovitt and their staff. -Eunice

The overall experience was excellent.

Great experience. Latest testing technology. Explained all costs and options and broke everything down for me. HIGHLY RECOMMEND!

One of the best experiences I have ever had in a healthcare setting by far. Everyone I interacted with was so kind, personable, and organized. I came in, filled out paperwork and was seen perfectly on time. They did comprehensive testing for all of my needs, asked me questions and overall made the experience so comfortable. I was even given a bottle of water at the start. It’s the little things that really set apart a healthcare provider and they were not just good, they were great. Especially as a transgender woman, receiving healthcare can be daunting, but they were not awkward about me being trans in the slightest, they asked my pronouns and we moved right along with the visit. I can’t say enough good things about them. From start to finish they were wonderful, going so far as to even check if my health insurance covered medical devices that I may need which is so rare elsewhere. They even told me the price I would need to pay up front if I decided I wanted the devices and if I didn’t, or couldn’t afford to, offered other solutions to help me that I can do on my own. Truly thank you so much for the experience, healthcare doesn’t always feel rewarding to receive but this was affirming, educational, comforting, and clarifying for something I have been dealing with for years

Former patient of Dr. Ortiz-Hawkins back when she was at Walter Reed and THRILLED to be a patient of hers once again! Not only is she a professional, but she clearly LOVES what she does, making her interactions personal and fun while staying educational. Love love LOVE her!

Good customer service, very attentive and the doctor is very empathetic and very knowledgeable.

Great with kids‼️‼️