Capital Institute of Hearing
& Balance

Hear More.  Live More.

Our Office

11886 Healing Way, Suite 530
Silver Spring, MD 20904
See on map


Mon – Fri:
8:00am – 5:00pm

Sat – Sun:
Concierge only

Hilda Valentine
Hilda Valentine
November 22, 2022.
From the moment I came into the office I was greeted with such professionalism. I saw Dr Lovett right away. She was very courteous, professional and knowledgeable. I am a World Trade Center 9/11 survivor and have Post Traumatic Stress Disorder and Auditory Processing Disorder before the visit I was very anxious about going to the appointment alone. Dr Lovett took time to explain the test, that were done today as well as future tests that need to be done to get an accurate diagnosis for a course of treatment. I left her office feeling very confident that I have finally found someone who can help me find both answers and solutions.
V Kris
V Kris
November 9, 2022.
Dr. Ortiz-Hawkins is amazing, professional, and extremely knowledgeable. She was especially caring and patient with my less than cooperative two year old who was in the process of being evaluated for ASD due to speech and communication developmental delays. She went above and beyond to make our stressful experience as seamless as humanly possible given the circumstances. We are beyond impressed and appreciative of the care we received. If you need an audiologist, look no further. You will not be disappointed.
Kendrick Holley
Kendrick Holley
October 13, 2022.
Dr. Candice Ortiz is incredible. Kind, knowledgeable, and efficient. Great bedside manner to match the overall clean and manicured office space. Definitely recommend
Fe'Niks Rizing LLC
Fe'Niks Rizing LLC
October 6, 2022.
Dr. Candace and Dr. Jackie along with Ms. Hall are absolutely the best. They are very courteous, professional, knowledgeable and so very helpful. They make you feel like family, they are truly concerned about you as a person not a number or insurance claim!!! Omg, outstanding all the way around. I'm very thankful for them, you will be too, honestly.
Ann DuRoss
Ann DuRoss
October 4, 2022.
I was treated very professionally at my appointment today. And in addition, my audiologist was Friendly and helpful. She explained the tests that she was doing and the possible options for my impaired hearing. With her help, I am going to choose a new set of hearing aids. And I’m looking forward to it!
Ben Williams
Ben Williams
October 3, 2022.
Great professionals who actually know what they're doing. Very neat environment and fast paced services. Definitely will recommend this place to anyone looking for quality services.
Tiffany G
Tiffany G
September 19, 2022.
Excellent experience from beginning to end. I was able to get a last minute appointment and the person who scheduled me was personable and patient. When I arrived the office was beautiful and smelled great. The front desk receptionist was friendly and Dr. Ortiz was warm and easy to talk to to. I felt heard and well taken care of. Glad to have connected with Capital Institute.
Michael Durst
Michael Durst
September 9, 2022.
I am convinced Dr. Ortiz is one of the best medical professionals in the world. Her balance of knowledge, relatability, and compassion led to an incredible patient experience. I highly recommend her practice for your audiology needs.
Alan Seldin
Alan Seldin
August 31, 2022.
They were professional, accommodating, exacting and thorough in their examination. The entire staff was excellent in dealing with me and I recommend them.

Our Services

Concierge Care

At Capital Institute of Hearing & Balance, our concierge care plan allows you to make the appointments when it is convenient for you.


We provide a child-friendly approach to the comprehensive evaluation and treatment of infants and children.

Dizziness & Balance

Using highly specialized equipment, we will provide a thorough evaluation, explanation of findings, and treatment recommendations that are best for you.

Hearing Aids

We provide highly customized, evidence-based methods for selection, fitting and verifying the most current hearing aid technology.

Auditory Processing

At Capital Institute of Hearing & Balance, we have years of experience evaluating the complex central auditory processing system and developing holistic treatment plans.


We provide an evidence-based approach to comprehensive tinnitus evaluation and individualized management plans.

Other Services Include



Hearing Monitoring


Specialty Devices




Wax Removal

Expertise In
Hearing & Balance

Dr. Candice E. Ortiz-Hawkins

  • Audiologist, speaker, and author on hearing healthcare practices.
  • Over 10 years at the prestigious Walter Reed National Military Medical Center.
  • Master Clinician for her work in ototoxicity.

About Us

Dr. Jacquelyn C. J. Lovitt

  • American Board of Audiology Certified Audiologist
  • Work at the premiere military hospital in the nation, Walter Reed National Military Medical Center.
  • Named Senior Master Clinician at Walter Reed.

About Us

Latest Posts

Over-the-Counter Hearing Aids Are Coming SOON!

They’re coming! In August 2022, the Food and Drug Administration (FDA) issued a rule allowing the sale of over-the-counter (OTC) hearing aids. They should hit the market in full force...

A Good Summer for Ears and Hearing

While you’re planning your trips, travels, and time off this summer, consider these quick tips to care for your ears and hearing:  Show some love to the skin you’re in,...

Real Ear: Why Every Hearing Aid User Needs It

“Real ear” and “speechmapping” are procedures that ensure your hearing aids are set correctly. These procedures allow audiologists to measure how loud sounds are and verify that the sounds are...