Capital Institute of Hearing
& Balance

Hear More.  Live More.

Our Office

11886 Healing Way, Suite 530
Silver Spring, MD 20904
See on map

Hours

Mon – Fri:
8:00am – 5:00pm

Sat – Sun:
Concierge only

Lynette Matheson-Graham
Lynette Matheson-Graham
July 11, 2022.
Verified
I was very impressed with the service starting from the receptionist. Dr.Lovitt, was very professional, yet caring. She explained the process of what to expect, and also explained the tests prior to starting them. At the end, she told me her findings, and demonstrated what I needed to do. I felt reassured with my visit.
Kate X
Kate X
July 6, 2022.
Verified
This group is amazing..at a very stressful time for me prior to starting chemotherapy they made the whole process of ototoxicity testing very easy. I can't recomend this wonderful practice more highly to those worried about hearing loss during cancer treatment. Dr. Kate H.
Theodore Lemanski
Theodore Lemanski
July 1, 2022.
Verified
I was very impressed with the thorough hearing exam provided by Dr. Ortiz-Hawkins. She explained the tests and the results well and I am very comfortable with the conclusions and any follow-up exams.
Tiffany G
Tiffany G
June 22, 2022.
Verified
Excellent experience from beginning to end. I was able to get a last minute appointment and the person who scheduled me was personable and patient. When I arrived the office was beautiful and smelled great. The front desk receptionist was friendly and Dr. Ortiz was warm and easy to talk to to. I felt heard and well taken care of. Glad to have connected with Capital Institute.
Masoud Mohammadi Arzanagh
Masoud Mohammadi Arzanagh
June 13, 2022.
Verified
Dana Dudley
Dana Dudley
June 13, 2022.
Verified
Dr. Lovett was amazing. She carefully explained everything to me so I knew what to expect and understood what was happening with my ears and eyes and balance. She was also personable and I felt at ease and genuinely cared for.
Liam Pocher
Liam Pocher
June 8, 2022.
Verified
Chris Majerik
Chris Majerik
June 7, 2022.
Verified
Wonderful doctor. Kind, caring and reassuring. Very knowledgeable and great rapport with patients. You just feel like you are in good hands. Highly recommend!!
Carol Bergin
Carol Bergin
May 20, 2022.
Verified
The care I received today by Dr Ortiz was exceptional. I was formally a patient of hers at Walter Reed and have followed her into private practice. The equipment is state of the art and her knowledge of my concerns gave me the quality of hearing I had been missing. I highly recommend Dr Ortiz.
Rejeanne Nicholson
Rejeanne Nicholson
May 18, 2022.
Verified
Capital Institute of Hearing & Balance is a God send to me. The staff is very friendly. Dr. Candice Ortiz- Hawkins and Dr. Jackie Lovetts are true professionals!

Our Services

Concierge Care

At Capital Institute of Hearing & Balance, our concierge care plan allows you to make the appointments when it is convenient for you.

Pediatrics

We provide a child-friendly approach to the comprehensive evaluation and treatment of infants and children.

Dizziness & Balance

Using highly specialized equipment, we will provide a thorough evaluation, explanation of findings, and treatment recommendations that are best for you.

Hearing Aids

We provide highly customized, evidence-based methods for selection, fitting and verifying the most current hearing aid technology.

Auditory Processing

At Capital Institute of Hearing & Balance, we have years of experience evaluating the complex central auditory processing system and developing holistic treatment plans.

Tinnitus

We provide an evidence-based approach to comprehensive tinnitus evaluation and individualized management plans.

Other Services Include

Ototoxic
Monitoring

R

Hearing Monitoring

R

Specialty Devices

R

Hyperacusis

R

Wax Removal

Expertise In
Hearing & Balance

Dr. Candice E. Ortiz-Hawkins

  • Audiologist, speaker, and author on hearing healthcare practices.
  • Over 10 years at the prestigious Walter Reed National Military Medical Center.
  • Master Clinician for her work in ototoxicity.

About Us

Dr. Jacquelyn C. J. Lovitt

  • American Board of Audiology Certified Audiologist
  • Work at the premiere military hospital in the nation, Walter Reed National Military Medical Center.
  • Named Senior Master Clinician at Walter Reed.

About Us

Latest Posts

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Just in time for summer, we present some answers about what your hearing aids can handle! Water and moisture used to destroy hearing aids, but technology has evolved. Many new...

Online
Hearing Screening

Take our free online hearing screening now.