Capital Institute of Hearing
& Balance

Hear More.  Live More.

Our Office

11886 Healing Way, Suite 530
Silver Spring, MD 20904
See on map


Mon – Fri:
8:00am – 5:00pm

Sat – Sun:
Concierge only

Miss JaVaya Rowell
Miss JaVaya Rowell
October 21, 2023.
My experience with experiencing tinnitus had been awful. I woke up and prayed and found this place Capital Institute of Hearing and Balance. I called and spoke with Vanessa whom set my appt and was phoenamanol. I drove 4hrs to come to this place same day appt was made. Dr. Ortiz took her time with me and did my hearing test with Jacqueline (she was awesome too). While I was there, I mentioned that I had experienced mild vertigo and that’s when I met Dr. Lovitt. She did a test on me to get my balance straight! She was so sweet as well!!! Am I dreaming!! Went back to Dr. Ortiz and she talked me thru my hearing tinnitus situation and calmed me right on down. I was in the verge of a slight breakdown but God sent me to this place from heaven. She went above and beyond with placing the apps on my phone for soothing nighttime experience and then she called me the next morning to check in to see how I was doing!!!!!!!!!! I am blown away!! The tinnitus I was experiencing is on the way out the door in Jesus name and I wish she could be my primary care, OBGYN, ENT, etc!! You get the point -I wish she practiced medicine in every area so that she could be my one stop healthy shop!
October 10, 2023.
Dr. Ortiz and her student Nkechi were wonderful and patient with my 19 month old son. They went above and beyond to calm him down and took their time so we can get the test done. Very pleasant and explained things accordingly. I would highly recommend this practice. Front desk were courteous as well.
Kimmy Griggs
Kimmy Griggs
September 26, 2023.
The doctors were very friendly and thorough. Made my experience very pleasant. Would definitely recommend them to anyone.
September 12, 2023.
So happy I found this practice after consulting seven other audiologists over 6 years! Drs. Lovett and Ortiz-Hawkins are skilled, experienced, thorough and caring. I chose this practice because they routinely administer 'real ear measurements' in their evaluation. This is established and best practice in evaluating hearing and adjusting aides. These two doctors--unlike the prior seven--always use this approach. I've gotten the right aides, they are properly tuned and I my hearing is much much improved. Many thanks!
Kimberly Williams
Kimberly Williams
September 1, 2023.
We had a wonderful experience at Capital Institute of Hearing and Balance. I was able to get an appointment for a hearing test for my son extremely quickly. Dr. Ortiz-Hawkins was very thorough and patient. Would give more stars if available. Thank you for the quick appointment and easing our concerns about possible hearing loss.
August 10, 2023.
I had a top notch experience at Capital Institute of Hearing and Balance. The staff was friendly and pleasant and the level of medical care that Dr. Lovitt provided exceeded my expectations. She was very attentive, informative and clearly addressed all of my concerns.
Melissa Scopilliti
Melissa Scopilliti
August 9, 2023.
Great experience. Dr. Ortiz-Hawkins was very knowledgeable, explained things clearly, and provided a high level of care.

Our Services

Concierge Care

At Capital Institute of Hearing & Balance, our concierge care plan allows you to make the appointments when it is convenient for you.


We provide a child-friendly approach to the comprehensive evaluation and treatment of infants and children.

Dizziness & Balance

Using highly specialized equipment, we will provide a thorough evaluation, explanation of findings, and treatment recommendations that are best for you.

Hearing Aids

We provide highly customized, evidence-based methods for selection, fitting and verifying the most current hearing aid technology.

Auditory Processing

At Capital Institute of Hearing & Balance, we have years of experience evaluating the complex central auditory processing system and developing holistic treatment plans.


We provide an evidence-based approach to comprehensive tinnitus evaluation and individualized management plans.

Other Services Include



Hearing Monitoring


Specialty Devices




Wax Removal

Lenire logo

Capital Institute of Hearing & Balance now offers Lenire treatment. Book your tinnitus assessment with Capital Institute of Hearing & Balance today to see if Lenire is right for you!

Expertise In
Hearing & Balance

Dr. Candice E. Ortiz-Hawkins

  • Audiologist, speaker, and author on hearing healthcare practices.
  • Over 10 years at the prestigious Walter Reed National Military Medical Center.
  • Master Clinician for her work in ototoxicity.

About Us

Dr. Jacquelyn C. J. Lovitt

  • American Board of Audiology Certified Audiologist
  • Work at the premiere military hospital in the nation, Walter Reed National Military Medical Center.
  • Named Senior Master Clinician at Walter Reed.

About Us

Latest Posts

Over-the-Counter Hearing Aids Are Coming SOON!

They’re coming! In August 2022, the Food and Drug Administration (FDA) issued a rule allowing the sale of over-the-counter (OTC) hearing aids. They should hit the market in full force...

A Good Summer for Ears and Hearing

While you’re planning your trips, travels, and time off this summer, consider these quick tips to care for your ears and hearing:  Show some love to the skin you’re in,...

Real Ear: Why Every Hearing Aid User Needs It

“Real ear” and “speechmapping” are procedures that ensure your hearing aids are set correctly. These procedures allow audiologists to measure how loud sounds are and verify that the sounds are...