Capital Institute of Hearing
& Balance

Hear More.  Live More.

Our Office

11886 Healing Way, Suite 530
Silver Spring, MD 20904
See on map


Mon – Fri:
8:00am – 5:00pm

Sat – Sun:
Concierge only

May 6, 2023.
Absolutely outstanding! Dr. Lovitt is phenomenally awesome! Most highly recommended!
E Mc
E Mc
March 30, 2023.
How important is it to have great, trustworthy healthcare providers, who are very well skilled in their profession and knows how to treat you as a human, while caring for your needs? My first telephone interaction was with a woman who appeared kind, caring and professional. Her name is Vanessa (front line, tone setter, great representation of the business). I was so excited to meet her for the first time in person. She proved to be as great in person as she was over the phone. Dr. Lovitt - Not only is she beautiful in appearance but also in spirit. My first visit, I was a little uneasy about my process. She talked me through the process and made me feel very comfortable. We managed to get a few laughs in AND she gave me snacks!!! (don't go their expecting snacks lol). Each visit afterwards proved to be the same great energy. Her expertise, treatment and recommendations were on point. Overall, you will be in GREAT and capable hands with Dr. Lovitt and their staff. -Eunice
Deborah Price
Deborah Price
March 17, 2023.
The overall experience was excellent.
Ruth McLenaghan
Ruth McLenaghan
March 15, 2023.
Great experience. Latest testing technology. Explained all costs and options and broke everything down for me. HIGHLY RECOMMEND!
Cara Geschu
Cara Geschu
March 9, 2023.
One of the best experiences I have ever had in a healthcare setting by far. Everyone I interacted with was so kind, personable, and organized. I came in, filled out paperwork and was seen perfectly on time. They did comprehensive testing for all of my needs, asked me questions and overall made the experience so comfortable. I was even given a bottle of water at the start. It’s the little things that really set apart a healthcare provider and they were not just good, they were great. Especially as a transgender woman, receiving healthcare can be daunting, but they were not awkward about me being trans in the slightest, they asked my pronouns and we moved right along with the visit. I can’t say enough good things about them. From start to finish they were wonderful, going so far as to even check if my health insurance covered medical devices that I may need which is so rare elsewhere. They even told me the price I would need to pay up front if I decided I wanted the devices and if I didn’t, or couldn’t afford to, offered other solutions to help me that I can do on my own. Truly thank you so much for the experience, healthcare doesn’t always feel rewarding to receive but this was affirming, educational, comforting, and clarifying for something I have been dealing with for years
Zachary Hullings
Zachary Hullings
February 27, 2023.
Former patient of Dr. Ortiz-Hawkins back when she was at Walter Reed and THRILLED to be a patient of hers once again! Not only is she a professional, but she clearly LOVES what she does, making her interactions personal and fun while staying educational. Love love LOVE her!
Maria Molina
Maria Molina
February 21, 2023.
Good customer service, very attentive and the doctor is very empathetic and very knowledgeable.
Jovonna Woodberry
Jovonna Woodberry
January 20, 2023.
Great with kids‼️‼️

Our Services

Concierge Care

At Capital Institute of Hearing & Balance, our concierge care plan allows you to make the appointments when it is convenient for you.


We provide a child-friendly approach to the comprehensive evaluation and treatment of infants and children.

Dizziness & Balance

Using highly specialized equipment, we will provide a thorough evaluation, explanation of findings, and treatment recommendations that are best for you.

Hearing Aids

We provide highly customized, evidence-based methods for selection, fitting and verifying the most current hearing aid technology.

Auditory Processing

At Capital Institute of Hearing & Balance, we have years of experience evaluating the complex central auditory processing system and developing holistic treatment plans.


We provide an evidence-based approach to comprehensive tinnitus evaluation and individualized management plans.

Other Services Include



Hearing Monitoring


Specialty Devices




Wax Removal

Expertise In
Hearing & Balance

Dr. Candice E. Ortiz-Hawkins

  • Audiologist, speaker, and author on hearing healthcare practices.
  • Over 10 years at the prestigious Walter Reed National Military Medical Center.
  • Master Clinician for her work in ototoxicity.

About Us

Dr. Jacquelyn C. J. Lovitt

  • American Board of Audiology Certified Audiologist
  • Work at the premiere military hospital in the nation, Walter Reed National Military Medical Center.
  • Named Senior Master Clinician at Walter Reed.

About Us

Latest Posts

Over-the-Counter Hearing Aids Are Coming SOON!

They’re coming! In August 2022, the Food and Drug Administration (FDA) issued a rule allowing the sale of over-the-counter (OTC) hearing aids. They should hit the market in full force...

A Good Summer for Ears and Hearing

While you’re planning your trips, travels, and time off this summer, consider these quick tips to care for your ears and hearing:  Show some love to the skin you’re in,...

Real Ear: Why Every Hearing Aid User Needs It

“Real ear” and “speechmapping” are procedures that ensure your hearing aids are set correctly. These procedures allow audiologists to measure how loud sounds are and verify that the sounds are...