Capital Institute of Hearing
& Balance

From the moment I came into the office I was greeted with such professionalism. I saw Dr Lovett right away. She was very courteous, professional and knowledgeable. I am a World Trade Center 9/11 survivor and have Post Traumatic Stress Disorder and Auditory Processing Disorder before the visit I was very anxious about going to the appointment alone. Dr Lovett took time to explain the test, that were done today as well as future tests that need to be done to get an accurate diagnosis for a course of treatment. I left her office feeling very confident that I have finally found someone who can help me find both answers and solutions.

Dr. Ortiz-Hawkins is amazing, professional, and extremely knowledgeable. She was especially caring and patient with my less than cooperative two year old who was in the process of being evaluated for ASD due to speech and communication developmental delays. She went above and beyond to make our stressful experience as seamless as humanly possible given the circumstances. We are beyond impressed and appreciative of the care we received. If you need an audiologist, look no further. You will not be disappointed.

Dr. Candice Ortiz is incredible. Kind, knowledgeable, and efficient. Great bedside manner to match the overall clean and manicured office space. Definitely recommend

Dr. Candace and Dr. Jackie along with Ms. Hall are absolutely the best. They are very courteous, professional, knowledgeable and so very helpful. They make you feel like family, they are truly concerned about you as a person not a number or insurance claim!!! Omg, outstanding all the way around. I'm very thankful for them, you will be too, honestly.

I was treated very professionally at my appointment today. And in addition, my audiologist was Friendly and helpful. She explained the tests that she was doing and the possible options for my impaired hearing. With her help, I am going to choose a new set of hearing aids. And I’m looking forward to it!

Great professionals who actually know what they're doing. Very neat environment and fast paced services. Definitely will recommend this place to anyone looking for quality services.

Excellent experience from beginning to end. I was able to get a last minute appointment and the person who scheduled me was personable and patient. When I arrived the office was beautiful and smelled great. The front desk receptionist was friendly and Dr. Ortiz was warm and easy to talk to to. I felt heard and well taken care of. Glad to have connected with Capital Institute.

I am convinced Dr. Ortiz is one of the best medical professionals in the world. Her balance of knowledge, relatability, and compassion led to an incredible patient experience. I highly recommend her practice for your audiology needs.

They were professional, accommodating, exacting and thorough in their examination. The entire staff was excellent in dealing with me and I recommend them.