Capital Institute of Hearing
& Balance

My experience with experiencing tinnitus had been awful. I woke up and prayed and found this place Capital Institute of Hearing and Balance. I called and spoke with Vanessa whom set my appt and was phoenamanol. I drove 4hrs to come to this place same day appt was made. Dr. Ortiz took her time with me and did my hearing test with Jacqueline (she was awesome too). While I was there, I mentioned that I had experienced mild vertigo and that’s when I met Dr. Lovitt. She did a test on me to get my balance straight! She was so sweet as well!!! Am I dreaming!! Went back to Dr. Ortiz and she talked me thru my hearing tinnitus situation and calmed me right on down. I was in the verge of a slight breakdown but God sent me to this place from heaven. She went above and beyond with placing the apps on my phone for soothing nighttime experience and then she called me the next morning to check in to see how I was doing!!!!!!!!!! I am blown away!! The tinnitus I was experiencing is on the way out the door in Jesus name and I wish she could be my primary care, OBGYN, ENT, etc!! You get the point -I wish she practiced medicine in every area so that she could be my one stop healthy shop!

Dr. Ortiz and her student Nkechi were wonderful and patient with my 19 month old son. They went above and beyond to calm him down and took their time so we can get the test done. Very pleasant and explained things accordingly. I would highly recommend this practice. Front desk were courteous as well.

The doctors were very friendly and thorough. Made my experience very pleasant. Would definitely recommend them to anyone.

So happy I found this practice after consulting seven other audiologists over 6 years! Drs. Lovett and Ortiz-Hawkins are skilled, experienced, thorough and caring. I chose this practice because they routinely administer 'real ear measurements' in their evaluation. This is established and best practice in evaluating hearing and adjusting aides. These two doctors--unlike the prior seven--always use this approach. I've gotten the right aides, they are properly tuned and I my hearing is much much improved. Many thanks!

We had a wonderful experience at Capital Institute of Hearing and Balance. I was able to get an appointment for a hearing test for my son extremely quickly. Dr. Ortiz-Hawkins was very thorough and patient. Would give more stars if available. Thank you for the quick appointment and easing our concerns about possible hearing loss.

I had a top notch experience at Capital Institute of Hearing and Balance. The staff was friendly and pleasant and the level of medical care that Dr. Lovitt provided exceeded my expectations. She was very attentive, informative and clearly addressed all of my concerns.

Great experience. Dr. Ortiz-Hawkins was very knowledgeable, explained things clearly, and provided a high level of care.