Capital Institute of Hearing
& Balance

Hear More.  Live More.

Our Office

11886 Healing Way, Suite 530
Silver Spring, MD 20904
See on map


Mon – Fri:
8:00am – 5:00pm

Sat – Sun:
Concierge only

Zachary Hullings
Zachary Hullings
February 27, 2023.
Former patient of Dr. Ortiz-Hawkins back when she was at Walter Reed and THRILLED to be a patient of hers once again! Not only is she a professional, but she clearly LOVES what she does, making her interactions personal and fun while staying educational. Love love LOVE her!
Maria Molina
Maria Molina
February 21, 2023.
Good customer service, very attentive and the doctor is very empathetic and very knowledgeable.
Jovonna Woodberry
Jovonna Woodberry
January 20, 2023.
Great with kids‼️‼️
William Napper
William Napper
January 18, 2023.
It was a positive experience as soon as I walked into the office. The administrative staff was very professional. A through exam was conducted and a complete, concise, and clear explanation of the results was provided. by Dr Ortiz. I highly recommend Dr.Ortiz
shon staton
shon staton
January 11, 2023.
My visit was awesome and my doctor was also awesome
Robert Green
Robert Green
December 20, 2022.
I had the pleasure of being a patient of Dr. Ortiz-Hawkins. She was supremely knowledgeable, kind, and professional. She made great recommendations and took my personal needs into account with every decision. I wholeheartedly endorse Dr. Ortiz-Hawkins and the wonderful staff of CHIB.
Bryan Thomas
Bryan Thomas
December 13, 2022.
My experience at the Capital Institute of Hearing was amazing. From the time I entered the office and was greeted warmly and with professionalism through my appointment with Dr. Candace Ortiz-Hawkins I felt at ease and knew that I was in good hands. All of my questions were answered completely and with care. I thank them for a 5 star experience!
sharolette ogden
sharolette ogden
December 8, 2022.
Dr. Ortiz is an amazing lady. My 5 year old was not being easy and she went above and beyond.
Hilda Valentine
Hilda Valentine
November 22, 2022.
From the moment I came into the office I was greeted with such professionalism. I saw Dr Lovett right away. She was very courteous, professional and knowledgeable. I am a World Trade Center 9/11 survivor and have Post Traumatic Stress Disorder and Auditory Processing Disorder before the visit I was very anxious about going to the appointment alone. Dr Lovett took time to explain the test, that were done today as well as future tests that need to be done to get an accurate diagnosis for a course of treatment. I left her office feeling very confident that I have finally found someone who can help me find both answers and solutions.

Our Services

Concierge Care

At Capital Institute of Hearing & Balance, our concierge care plan allows you to make the appointments when it is convenient for you.


We provide a child-friendly approach to the comprehensive evaluation and treatment of infants and children.

Dizziness & Balance

Using highly specialized equipment, we will provide a thorough evaluation, explanation of findings, and treatment recommendations that are best for you.

Hearing Aids

We provide highly customized, evidence-based methods for selection, fitting and verifying the most current hearing aid technology.

Auditory Processing

At Capital Institute of Hearing & Balance, we have years of experience evaluating the complex central auditory processing system and developing holistic treatment plans.


We provide an evidence-based approach to comprehensive tinnitus evaluation and individualized management plans.

Other Services Include



Hearing Monitoring


Specialty Devices




Wax Removal

Expertise In
Hearing & Balance

Dr. Candice E. Ortiz-Hawkins

  • Audiologist, speaker, and author on hearing healthcare practices.
  • Over 10 years at the prestigious Walter Reed National Military Medical Center.
  • Master Clinician for her work in ototoxicity.

About Us

Dr. Jacquelyn C. J. Lovitt

  • American Board of Audiology Certified Audiologist
  • Work at the premiere military hospital in the nation, Walter Reed National Military Medical Center.
  • Named Senior Master Clinician at Walter Reed.

About Us

Latest Posts

Over-the-Counter Hearing Aids Are Coming SOON!

They’re coming! In August 2022, the Food and Drug Administration (FDA) issued a rule allowing the sale of over-the-counter (OTC) hearing aids. They should hit the market in full force...

A Good Summer for Ears and Hearing

While you’re planning your trips, travels, and time off this summer, consider these quick tips to care for your ears and hearing:  Show some love to the skin you’re in,...

Real Ear: Why Every Hearing Aid User Needs It

“Real ear” and “speechmapping” are procedures that ensure your hearing aids are set correctly. These procedures allow audiologists to measure how loud sounds are and verify that the sounds are...