Capital Institute of Hearing & Balance in Silver Spring, MD
Your hearing health matters—and at Capital Institute of Hearing & Balance, we are proud to provide expert hearing and tinnitus care in Silver Spring and the surrounding communities. Our experienced audiologists use advanced diagnostic testing and a thoughtful, patient-centered approach to evaluate hearing loss and tinnitus and develop individualized treatment plans.
If you’re experiencing changes in hearing or ongoing tinnitus, our Silver Spring audiology office is here to help you understand your symptoms, identify potential contributing factors, and take confident next steps toward improved hearing health.
Hearing & Tinnitus Services in Silver Spring
At our Silver Spring location, Capital Institute of Hearing & Balance provides hearing-focused audiology services for children, teens, and adults. Our approach is centered on understanding how hearing changes or tinnitus affect daily life and delivering evidence-based care tailored to each patient.
Services at our Silver Spring office include comprehensive hearing evaluations, hearing aid consultation and management, auditory processing assessment and treatment, and tinnitus assessment and management. Using advanced diagnostic technology, our audiologists take the time to identify underlying concerns and recommend appropriate, individualized care options.
Whether you are noticing hearing difficulties, struggling with communication, or experiencing persistent tinnitus, our Silver Spring audiology team is here to provide expert guidance in a supportive, patient-centered environment.
Our Audiologists in Silver Spring
Patients at our Silver Spring office are cared for by licensed audiologists with advanced training in hearing, balance, and vestibular disorders.
Candice E. Ortiz-Hawkins, Au.D.
American Board of Audiology Certified Audiologist
Brianna Cole, Au.D.
American Speech-Language Hearing Association Certified Audiologist
Claudia Pastorelli, Au.D.
American Speech-Language Hearing Association Certified Audiologist
Jacob Stewart, Au.D.
American Speech-Language Hearing Association Certified Audiologist
Services Available at Our Silver Spring Location
Our Silver Spring audiology office provides comprehensive hearing and tinnitus services designed to support patients at every stage of hearing health. Each service is delivered by experienced audiologists using evidence-based protocols and advanced diagnostic technology.
Each service is provided using evidence-based testing and individualized care plans tailored to the patient’s age, symptoms, and goals.
Who We Serve
The Silver Spring location of Capital Institute of Hearing & Balance provides specialized care for children and adults experiencing hearing-related concerns and tinnitus.
Patients often seek care for:
- Hearing loss in adults or children
- Ringing, buzzing, or other persistent sounds in the ears (tinnitus)
- Sound sensitivity or reduced sound tolerance (hyperacusis)
- Difficulty understanding speech, especially in noise
- Concerns related to medication-associated or treatment-related hearing changes
- Pediatric hearing concerns, including auditory processing difficulties
- Questions about hearing aids, hearing technology, or changes in hearing performance
Some patients are referred by a physician or other healthcare provider, while others schedule an appointment directly when hearing concerns or tinnitus begin to affect communication, learning, work, or overall quality of life.
If you have questions about your hearing or are unsure whether what you’re experiencing is normal, our Silver Spring audiology team is here to listen and help guide you toward clarity and next steps.
Ready to take the next step?
Our team is here to help you understand your symptoms and guide you through the evaluation process.
What to Expect During Your Visit
Your visit to Capital Institute of Hearing & Balance in Silver Spring is designed to be thorough, comfortable, and centered on understanding your concerns.
- Appointments begin with a detailed conversation about your hearing, tinnitus, or listening challenges, as well as relevant medical and lifestyle factors.
- Our audiologists then perform comprehensive, age-appropriate diagnostic testing using advanced technology to assess hearing and auditory function.
- Once testing is complete, your audiologist will review the results with you in clear, easy-to-understand terms. You’ll have time to ask questions and discuss how your findings relate to your day-to-day experiences.
- If care is recommended, we’ll outline appropriate options and next steps, tailored to your individual needs and goals.
Whether you are visiting for a hearing evaluation, pediatric services, tinnitus care, or ongoing hearing management, our goal is to ensure you leave feeling informed, supported, and confident in your care plan.
Inside Our Silver Spring Hearing Center
Your visit to Capital Institute of Hearing & Balance in Silver Spring is designed to be thorough, comfortable, and centered on understanding your concerns.
What Patients Say About Our Silver Spring Office
So knowledgeable, caring, and friendly! Tailored their approach to me specifically when needed and took the time to really explain. Great, meaningful integration of tech to maintain patient-first experience… really cool to see them taking care of patients AND each other, creating a positive energy loop back to patients.
I recently had an appointment with Dr. Ortiz-Hawkins and had a very positive experience. From check-in to the examination, everything felt smooth and well organized. Dr. Ortiz-Hawkins took the time to explain my condition, answer my questions, and discuss treatment options … I felt heard, well informed, and reassured throughout the visit.
Thank goodness for Dr. Ortiz-Hawkins! I was referred to Capital Institute of Hearing & Balance and am so glad I came. Dr. Ortiz takes the time to explain treatment options for my tinnitus and makes sure I understand every step … I truly appreciated the kindness and care from the entire team.
Visit Our Silver Spring Office
Address:
11886 Healing Way, Suite 530
Silver Spring, MD 20904
Phone:
(240) 670-1200
Office Hours
Mon – Fri:
8:00am – 5:00pm
Schedule an Appointment
If you or your child are experiencing hearing concerns or tinnitus, the audiology team at Capital Institute of Hearing & Balance is here to help. Our Silver Spring office offers expert evaluation and personalized care focused on understanding your needs and identifying appropriate next steps.
Appointments are available by physician referral or by self-scheduling. Whether you are seeking answers for the first time or continuing care, we welcome the opportunity to support your hearing health.
Frequently Asked Questions
Do you see children at this location?
Yes. We offer pediatric hearing care for infants, children, and adolescents, including age-appropriate testing and family-centered support.
I have tinnitus. Can you help even if my hearing test is normal?
Yes. Tinnitus can occur with or without measurable hearing loss. Our audiologists provide comprehensive tinnitus evaluations and offer evidence-based management options, including integrated tinnitus treatment systems and Lenire® when clinically appropriate.
Do you offer hearing aids at the Silver Spring office?
Yes. We provide complete hearing aid services, including evaluation, selection, fitting, programming, verification, follow-up care, and ongoing support.
What should I bring to my appointment?
Please bring any relevant medical records, prior hearing test results (if available), a list of current medications, and insurance information. If the appointment is for a child, a parent or legal guardian should be present.
Will I receive my results the same day?
Whenever possible, results are reviewed with you during your appointment so you can understand findings and next steps right away.
Do you accept insurance?
Yes. Insurance coverage varies by plan and service. Our team is happy to help verify benefits and review coverage details prior to your appointment.
Do I need a referral to schedule an appointment?
In many cases, a referral is not required. Referral or insurance requirements may vary depending on your plan or the reason for your visit. Our team is happy to help review these details in advance so you can feel informed and prepared before your appointment. Feel free to contact us if you have any questions or concerns.