Capital Institute of Hearing
& Balance

 
 
 
  EXCELLENT  
    
 Based on 134 reviews 
 
 
  
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 Charles Medley 
 
October 8, 2024.
 
 
 Trustindex verifies that the original source of the review is Google. 
Dr. Lovitt and the team at Capital Institute of Hearing & Balance were excellent, taking the time to go through the battery of tests (videonystagmography) with patience and care.  They never made me feel like this was "assembly-line medicine" -- I always felt like they put the focus on making sure I they covered all the bases and could give me confidence while confirming the original diagnosis my ENT provided.
  
 
  
 
 
 
  
 
 
 Jon Clayton 
 
October 5, 2024.
 
 
 Trustindex verifies that the original source of the review is Google. 
I went to Dr. Ortiz-Hawkins for tinnitus treatment using the Lenire device. She treated me with kindness and concern. I felt very well taken care of. The testing for the evaluation was thorough.

As for the Lenire device; I did indeed experience a significant reduction in the presence of my tinnitus as well as the severity. It’s totally worth the cost and time to get some relief.
  
 
  
 
 
 
  
 
 
 Dan Washburn 
 
October 3, 2024.
 
 
 Trustindex verifies that the original source of the review is Google. 
First visit, but the doctor I talked to was extremely knowledgeable and extra fun to talk to. This practice is way in advance of other audiology practices that I’ve been to. The range of testing and the integration across different systems in the body and in the social life of the individual is very impressive. I’m expecting great things.
  
 
  
 
 
 
  
 
 
 Veronica Dean 
 
October 2, 2024.
 
 
 Trustindex verifies that the original source of the review is Google. 
Absolutely 💯 great experience. Professional, courteous, and kind.  So thankful to have a great team helping me with my hearing issues. I highly recommend Dr. Ortiz-Hawkins and her team at the Capital Institute of Hearing & Balance. 😎
  
 
  
 
 
 
  
 
 
 audrey smith 
 
September 27, 2024.
 
 
 Trustindex verifies that the original source of the review is Google. 
Beautiful establishment customer service was great the doctor was incredible very friendly-minded made me feel comfortable I would refer your establishment to anybody seeking ear help cleaning or testing
  
 
  
 
 
 
  
 
 
 Tracyann Douglas 
 
September 26, 2024.
 
 
 Trustindex verifies that the original source of the review is Google. 
I received excellent care once again. This was my second visit for baseline testing. I was greeted with a warm smile by Ms. Vanessa who is one of the front desk staff. I then greeted and taken to the back by Bree who is an intern. Bree was great. She was very polite, warm, and caring. During my visit she instructed and explained to me every step of the way. I also met Dr. Lovett. She came in to make sure everything was going well with the testing. Once again this group of women are very professional and they make you very comfortable in their care.
  
 
  
 
 
 
  
 
 
 Gilroy Queen 
 
September 24, 2024.
 
 
 Trustindex verifies that the original source of the review is Google. 
They were very helpful. They took their time explaining the details so you can have a clear understanding outstanding place to go to I’m really thankful for them thank you and God bless
  
 
  
 
 
 
  
 
 
 Betty Cousin 
 
September 21, 2024.
 
 
 Trustindex verifies that the original source of the review is Google. 
My husband had an appointment for a hearing test on August 30 2024.We were schedule to go back for the results on September 4.2024 for hearing test results, however we were given a call 15minutues before the appointment by Dr.Lovitt explaining to us that the office was Private Pay. Due  to the type of insurance my husband had that w needed to go through the insurance provider. I get that. My concern was she made the appointment. If you knew that in advance why make the appointment. I lost time from work due to a lack of communication .We were never given the opportunity over the phone or in person to go over the results.
Because Dr.Lovitt said the office was PRIVATE PAY she assume we could not afford the items.Because my husband has cancer we were able to purchase the Hearing aids through a grant for the same price.Never judge a book by its cover. This was not a go experience for me nor my husband.
  
 
  
 
 
 
  
 
 
 Isabel Cruz 
 
September 7, 2024.
 
 
 Trustindex verifies that the original source of the review is Google. 
Dr Jacquelyn Lovitt is amazing, has helped me experience relief from vertigo that I’ve suffered with for decades! Her staff is also all fantastic and I had a great experience at the practice.
  
 
  
 
 
 
  
 
 
 Paul Burleson 
 
September 5, 2024.
 
 
 Trustindex verifies that the original source of the review is Google. 
What a great experience!!
  
 
  
 
 
 
  
 
 
 

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